Refund & Cancellations Policy

At TheCreativeHands, we want you to be completely satisfied with your purchase. We've designed a simple and hassle-free return and refund process to ensure your peace of mind.

7-Day Replacement Policy

We offer a 7-day replacement policy from the date of delivery for items that arrive damaged or defective. To be eligible for a replacement:

• The item must be in good, unused condition
• The product should be packed securely in its original packaging
• Notify us within 7 days of receiving your order

Refund Policy for Ceramic Products

Refunds are available only for ceramic products that arrive damaged or broken during transit. If your ceramic item is damaged upon arrival, we will provide a full refund for the broken piece after verification.

For all other products (macramé, wall hangings, home décor items, etc.), we provide replacement only – no refunds are offered.

How to Initiate a Return or Replacement

If you receive a damaged item, please contact us immediately with:

• Your order number
• Photos of the damaged product and packaging
• A brief description of the issue

Our team will review your request and guide you through the next steps. We're committed to resolving any issues quickly and efficiently.

Important Notes

• Replacement requests must be made within 7 days of delivery
• Items must be returned in their original condition and packaging
• Refunds for ceramic products will be processed within 5-7 business days after we receive and verify the damaged item
• Customers are responsible for return shipping costs unless the item arrived damaged

We strive to make returns and replacements as simple and hassle-free as possible. If you have any questions about our policy, please don't hesitate to reach out to our customer service team.

Contact Us: 

Call or WhatsApp 7217834339